When a team gets is equipped to manage operations, it gets an escalation policy is set by default. When an alert is assigned to a team, all team members have can access to the alert it and can see it on the alerts page. Compass uses the team escalation policy to determine which team member to notify by default. You By setting routing rules, you can change this behavior and notify other escalations/on-call schedules by setting routing rules.
You have to must be a team admin to be able to edit or add new escalation policies. You can create multiple escalation policies for the same team. When adding an escalation, designate a name, description, and rules for that escalation. Routing rules define which escalation will be processed when an alert is assigned to the team.
You can create site-level escalation policies if you are a Product admin for Jira administration or have the Operations global admin role assigned. This will enable you to use them across multiple teams, making it convenient to apply a standard escalation process throughout the entire organization. Escalation policies at a global level improve alert response time and increase the overall efficiency of the incident management process.
How do escalations work?
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