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On your team’s profile page, scroll go to the Operations section and select Get started Enable operations.
Select On-call from the sidebar tab on the Operations Overview page for your team.
Select Add Create escalation policy or the + icon if you’re doing it for the first time or the + icon in the Escalation policies section.
Select each rule to expand and edit the configuration of the escalation, such as the action being taken on the alert, the time after which action needs to be taken, and who should be notified. Each rule is added and configured via using the drop-down menus and entry fields.
Select + Add Rule to add a rule and Save to save each rule individually.
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Select Close the alert automatically when the repeats are over to automatically close the alert after the repeats are completed (even if the alert is acknowledged).
Select Change the alert status to open (even if acknowledged or seen already) on every repeat, all the states of the alert that prevent a responder from being notified are set to open while an escalation is repeating. In other words, even if the alert is acknowledged or a responder from an escalation has seen the details of the alert via the web or mobile application, the responder of the escalation rules are notified on the next repeat.
You can create site-level escalation policies if you are a Product admin for Jira administration or assigned the role of an Operations global admin. To create such a global escalation policy, complete the following steps:
Go to Operations tab.
Select General configuration from the sidebar.
Select Escalation policies tab. You can view the escalation policies already set up if they are available.
Select Add escalation.
Give the escalation policy a name, select the teams if needed, and then specify a condition for the rule to notify its responder.
Save the rule and specify another if needed.
Select Create.
You also have the option to repeat these escalations after a specified duration for a specified number of times.