When a team is equipped to manage operations, an escalation policy is set by default. When an alert is assigned to a team, all team members can access it and see it on the alerts page. Compass uses the team escalation policy to determine which team member to notify by default. By setting routing rules, you can change this behavior behaviour and notify other escalations/on-call schedules.
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You can create site-level escalation policies if you are a Compass Product admin for Jira administration or have the Operations global admin role assigned. This will enable you to use them across multiple teams, making it convenient to apply a standard escalation process throughout the entire organization. Escalation policies at a global level improve alert response time and increase the overall efficiency of the incident management process.
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