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Overview
A Jira Service Management Compass integration is a connection between your Jira Service Management Compass account and other apps in your IT environment. When they’re connected, you get alerts from your IT apps, all centralized in Jira Service ManagementCompass, and you can also access the alert bucket that’s created. You can create custom automation rules for each integration to update and edit data or take custom actions by triggering the connected apps.
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Define rules for the integration
Jira Service Management Compass offers two rule sets:
Rules for the incoming part of the integration to define rules for creating and processing alerts
Rules for the outgoing part of the integration to define rules for taking actions in the integrated applications
Incoming | Rules for creating and processing alerts
These rules define how Jira Service Management Compass behaves when it receives data from an integrated application. In other words, it’s a way to automate the behavior of new or existing alerts in Jira Service Management Compass when they are triggered by an event that occurs in the integrated application. You can acknowledge or update an alert, add a note to an alert, close an alert, or create alerts.
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You can edit the default rules or add more rules in the incoming section. Once you set your rules and turn on the integration, Jira Service Management Compass applies the rule from top to bottom, in its set order - if your first rule is for “Ignore” action and second is “Create alert”, and, if the data you receive from the integrated application matches the conditions of both rules, Jira Service Management Compass stops at the first match – the “Ignore” action. It won’t create an alert.
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Rules in the outgoing section define how Jira Service Management Compass alerts affect your integrated application. You can create two types of rules in the outgoing section:
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A rule in the incoming section creates an alert in Jira Service Management Compass for some event occurring in the integration application
Something about the alert changes in Jira Service ManagementJira Service Management Compass
Compass sends this update back to the integrated application and updates an associated entity.
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Select this rule typeto define actions for alerts that are either manually created or by other integrations you have set up in Jira Service ManagementCompass. However, with this option, you’re taking actions in an integrated application against alerts you received from your other integrated tools.
Create a filter to select which alerts you wish to apply this rule to. You can turn on and turn off each of these rules at any time, even when the integration is turned on. Similar to incoming automation rules, Jira Service Management Compass applies the rule from top to bottom and stops once it matches with a rule. So, how you order the rules matter. Very much like in the incoming section, you can order these rules by dragging and dropping them. When you’re done with setting all the rules, turn on the integration from the top of the page.