Content Comparison

An Ignore action means that the webhook data if it matches the action filter is ignored completely and isn’t evaluated by any other action. Ignore actions come with no default rules. These are the actions to be processed first when webhook data comes to Jira Service ManagementCompass.

On the integration configuration page:

1. Select Add rule in the Incoming section.

2. In the Add alert rule dialog, enter a name for the rule.

3. Select “Create alert” for the Rule type.

4. Set the filters as necessary.

5. Select Save.

If incoming webhook data matches the condition set of the filter, the ignore action is processed, thus, the data will be ignored. Learn more about action filters.

The “Create alert” action creates a Jira Service Management Compass alert if the condition set of its filter matches the incoming data. Specify the conditions for when an alert is created and fully customize the content of those new alerts.

On the integration configuration page:

1. Select Add rule in the Incoming section.

2. In the Add alert rule dialog, enter a name for the rule.

3. Select “Ignore” for the Rule type.

4. Set the filters as necessary.

5. Define the alert properties as necessary.

6. Select Save.

Alert filters

If the data that's sent to Jira Service Management Compass matches the condition set in this filter, the 'Create alert' action is processed to create an alert. Learn more about action filters.

Alert properties

Alert properties are data that define the content of a Jira Service Management Compass alert. You can type free text to describe the alert, set the priority, etc. You can also drag and drop the dynamic fields from the right panel. Only a few alert property fields are visible by default - select Show more properties to view them all.

• Alert message: A title for the alert. You can use up to 130 characters.

• Alias: The alias is a unique identifier for "open" alerts.
  There can be only one open alert with the same alias in Jira Service ManagementCompass.

• Description: A detailed description of the alert; anything that may not have fit in the Message field can be entered here.

• Actions: List of actions a recipient can run to respond to an alert.
  Use commas as separators for multiple actions.

• Tags: Labels that are used for easier identification and categorization of alerts.
  Use commas as separators for multiple tags.

• Details > Extra properties: Additional properties of the alert. Enter the name of a property in the first field and its value in the second.

• Entity: The name of the entity that the alert is related to.
  For example, the name of the application or server.

• Priority: The priority of the alert. For example, P1, P2, etc.

• User: The owner of the note that is added to the alert.

• Source: The source of the alert.

• Note: A note to be added to the alert.

The 'Close alert' action closes an existing Jira Service Management Compass alert based on its alias if the data matches the condition set of the filter. Learn more about action filters.

Alert properties

Alias is a mandatory field for this action. When a ‘Close alert’ action is processed, Jira Service Management Compass looks for an "open" alert to close, whose alias is equal to the alias specified in this action.

• Alias: The alias is a unique identifier for "open" alerts.
  There can be only one open alert with the same alias in Jira Service ManagementCompass.

• User: The owner of the note that is added to the alert.

• Note: A note to be added to the alert.

The 'Acknowledge alert' action acknowledges an existing alert based on its alias if the data matches the condition set of the filter. Learn more about action filters.

Alert properties

Alias is a mandatory field for this action. When a ‘Acknowledge alert’ action is processed, Jira Service Management Compass looks for an "open" alert to acknowledge, whose alias is equal to the alias specified in this action.

• Alias: The alias is a unique identifier for "open" alerts.
  There can be only one open alert with the same alias in Jira Service ManagementCompass.

• User: The owner of the note that is added to the alert.

• Note: A note to be added to the alert.

The 'Add note to alert' action is used to add a comment to an existing alert according to the data Jira Service Management Compass API receives. When this action is processed, Jira Service Management Compass looks for an alert with an alias equal to the alias specified in this action to add a note to. Both Alias and Note fields are mandatory for this action.

• Alias: The alias is a unique identifier of an alert.

• User: The owner of the note that is added to the alert.

• Note: A note to be added to the alert.