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Create alert: Select this option to create an alert each time your predefined action occurs in the integrated application. For example, you can have an alert created for an incident raised in the application or when the status of an incident changes. For each action, you can customize the alert Jira Service Management creates. Read more about alert filters. Close alert: Closes the alert each time a predefined action occurs in the integrated application. Acknowledge alert: Acknowledges the alert each time a predefined action occurs in the integrated application. Add note to alert: Adds note to the alert each time a predefined action occurs in the integrated application. Ignore: Select this option for the actions that you don’t want to receive alerts. You can set the integration based on these rules and modify the alert fields depending on your requirements. Alert properties vary according to the capability of each rule type. Read more about dynamic properties. |
You can edit the default rules or add more rules in the incoming section. Once you set your rules and turn on the integration, Compass applies the rule from top to bottom, in its set order - if your first rule is for “Ignore” action and second is “Create alert”, and, if the data you receive from the integrated application matches the conditions of both rules, Compass stops at the first match – the “Ignore” action. It won’t create an alert.
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