We use trusted third-party services like Twilio and Nexmo to deliver your SMS and voice alert notifications, tailored to specific geographical regions. Based on the notification rules you set up, we include the status of notifications sent within the alert workflow and track it in the alert activity logs. Admins can also refer to audit logs for further details.
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When you pick up the call from JiraCompass, it first reads the notification message. This could be the message of a new alert, or an action on an existing alert, like acknowledged or note added, etc. It then presents a set of actions you can take right from the dial pad on your phone:
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For example, if the SMS has the following short URL - https://mytestsite.in/alert/34564421 - 4421 is the identifier (alert tiny ID).
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There’s only a single vCard regardless of which region your account is set up. Download the vCard. <to be changed>
SMS - All countries
Shortcode for US: 576677 <to be changed>
Compass uses the following US phone numbers to send notifications to users in all countries, except China: <to be changed>
+1 (254) 540-8400
+1 (254) 540-8401
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+1 (205) 875-6802
SMS - China
8605 <to be changed>
SMS in some countries are sent from our sender ID (JSMCOMPAS) too, instead of from a phone number.
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You can cancel the SMS service at any time. To do this, text "STOP" to the SMS shortcode provided. We'll then email you to confirm your cancellation. If you'd like to receive our SMS again in the future, sign up as you did before.
If you're having trouble with the SMS service, reply with "HELP" to get more assistance, or you can contact us.
Mobile carriers aren't responsible for any delayed or undelivered messages. Also, message and data rates might apply to any messages sent from us to you and vice versa. The frequency of the messages you'll receive is based on the frequency of the alerts in Compass. For any questions about your SMS or data plans in general, contact your mobile service provider.
For any privacy-related questions, read our privacy policy.
Voice - All countries <to be changed>
+1 (254) 540-8400
+1 (254) 540-8401
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+1 (205) 875-6801
+1 (205) 875-6802
Voice - China <to be changed>
+86 (10) 8639-1403
+86 (10) 5225-3349
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