This article highlights a new alerting feature that's natively available in Compass which is gradually rolling out to some Compass Cloud customers. It may not yet be visible or available on your site.
There may be instances when your team members are unable to take part in on-call schedule rotations or respond to alerts. In such scenarios, you can create and apply forwarding rules that allow members to forward their alerts to another member of the team for a specified duration.
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To add notification forwarding rules from the web:
From the top right of your screen, select Your profile and settings > Personal Jira settings.
Open the Alert notifications tabGo to Compass settings > Alert notifications.
Go to the Notification forwarding section.
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Alert notifications created have a custom “Confirm” action - it doesn’t affect how your forwarding rules work. However, you can use it as a symbolic agreement, or to handle callback data through Jira Edge Connector (JEC) or Webhook Integrations such as adding comments to an alert.
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Notification forwarding rules help you forward all your alert notifications to another one on the team over a specified timeframe (spanning multiple on-call schedules if applicable). Schedule overrides however apply to your alert notifications that are triggered during a select on-call schedule only.
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