We use trusted third-party services like Twilio and Nexmo to deliver your SMS and voice alert notifications, tailored to specific geographical regions. Based on the notification rules you set up, we include the status of notifications sent within the alert workflow and track it in the alert activity logs. Admins can also refer to audit logs for further details.
Voice notifications
Compass can send notifications via phone calls. Add a voice contact method and a notification rule in alert notification settings, and activate it. The voice notification contains the alert message and possible actions to run on the alert. Voice notifications are limited to a maximum of two minutes.
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When you pick up the call from JiraCompass, it first reads the notification message. This could be the message of a new alert, or an action on an existing alert, like acknowledged or note added, etc. It then presents a set of actions you can take right from the dial pad on your phone:
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Compass can send notifications via SMS. Add an SMS contact method and a notification rule in alert notification settings, and activate it. The SMS includes the alert message and a short URL pointing to the alert itself (opens up the web browser and displays the alert details). You can view alert details and run any action on the alert.
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For example, if the SMS has the following short URL - https://mytestsite.in/alert/34564421 - 4421 is the identifier (alert tiny ID).
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There’s only a single vCard regardless of which region your account is set up. Download the vCard.
SMS - All countries
Shortcode for US: 576677 266727
Compass uses the following US phone numbers to send notifications to users in all countries, except China: 8605
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13607270943
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13607270993
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13609001304
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13609001411
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18332941082
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18334296563
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+1 (205) 875-0034
+1 (205) 875-6801
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18334298187
+18334391181
SMS - China
8605
SMS in some countries are sent from our sender ID (JSMCOMPAS) too, instead of from a phone number.
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You can cancel the SMS service at any time. To do this, text "STOP" to the SMS shortcode provided. You will then receive one final opt-out confirmation message. We'll then also email you to confirm your cancellation. If you'd like to receive our SMS again in the future, sign up as you did before.
If you're having trouble with the SMS service, reply with "HELP" to get more assistance, or you can contact us here or you can call us at (844) 797-5805.
Mobile carriers aren't responsible for any delayed or undelivered messages. Also, message and data rates might may apply to any messages sent from us to you and vice versa. The frequency of the messages you'll receive is based on the frequency of the alerts in Compass. For any questions about your SMS or data plans in general, contact your mobile service provider.
Message frequency: “Message frequency varies“
For any privacy-related questions, read our privacy policy.
The set of SMSes users will receive would include notifications for new alerts, updates to alerts, on-call schedule notifications and changes to on-call schedules depending on whether each user has set a rule that allows such notifications
Voice - All countries
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13607270943
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13607270993
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13609001304
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13609001411
+
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18332941082
+
...
18334296563
+
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+1 (205) 875-0034
+1 (205) 875-6801
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18334298187
+18334391181
Voice - China
+86 (10) 8639-1403
+86 (10) 5225-3349
+86 (10) 5225-3354