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Add a Freshservice integration
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Bidirectional integrations aren’t In this release, only incoming integrations are fully supported in the Standard plan. All the other integrations are supported , at a team level in Standard.If you're using the Standard plan in Compass, you . To use outgoing integrations or the outgoing part of bidirectional integrations, upgrade to a higher subscription plan. There may be restrictions on how you can create and apply integration rules as well. You can add this integration only from your team’s operations page. Adding an integration from your team’s operations page makes your team the owner of the integration. This means Compass only assigns the alerts received through this integration to your team. |
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On the Admin > Dispatch'r Rule screen, select Add rule.
Enter "JSM Compass Create Alert" for the name.
In the actions section, select "Trigger Webhook" from dropdown.
Paste the URL you copied while adding the integration in Compass into Callback URL.
Select "POST" for the request type, "JSON" for encoding, and "Simple" for content.
Select all the other fields in the content section.
Select Save.
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