We use trusted third-party services like Twilio and Nexmo to deliver your SMS and voice alert notifications, tailored to specific geographical regions. Based on the notification rules you set up, we include the status of notifications sent within the alert workflow and track it in the alert activity logs. Admins can also refer to audit logs for further details.
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There’s only a single vCard regardless of which region your account is set up. Download the vCard. <to be changed>
SMS - All countries
Shortcode for US: 576677 <to be changed> 266727
Compass uses the following US phone numbers to send notifications to users in all countries, except China: <to be changed> 8605
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13607270943
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13607270993
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13609001304
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13609001411
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18332941082
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18334296563
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+1 (205) 875-0034
+1 (205) 875-6801
+1 (205) 875-6802
18334298187
+18334391181
SMS - China
8605 <to be changed>
SMS in some countries are sent from our sender ID (COMPAS) too, instead of from a phone number.
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You can cancel the SMS service at any time. To do this, text "STOP" to the SMS shortcode provided. You will then receive one final opt-out confirmation message. We'll also email you to confirm your cancellation. If you'd like to receive our SMS again in the future, sign up as you did before.
If you're having trouble with the SMS service, reply with "HELP" to get more assistance, or you can contact us here or you can call us at (844) 797-5805.
Mobile carriers aren't responsible for any delayed or undelivered messages. Also, message and data rates may apply to any messages sent from us to you and vice versa. For any questions about your SMS or data plans in general, contact your mobile service provider.
Message frequency: “Message frequency varies“
For any privacy-related questions, read our privacy policy.
The set of SMSes users will receive would include notifications for new alerts, updates to alerts, on-call schedule notifications and changes to on-call schedules depending on whether each user has set a rule that allows such notifications
Voice - All countries
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13607270943
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13607270993
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13609001304
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13609001411
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18332941082
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18334296563
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+1 (205) 875-0034
+1 (205) 875-6801
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18334298187
+18334391181
Voice - China
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+86 (10) 8639-1403
+86 (10) 5225-3349
+86 (10) 5225-3354