What are reports of operations?

Reports give you analytics and data visualization capabilities on how you use operations in Compass, how things are changing over time, and how your teams are performing.

You can view reports of all on-call teams or reports of individual on-call teams on your site.

Reports of all on-call teams

These reports give you a general analysis of notifications, API usage, and other metrics that are common across several on-call teams on the entire site. These reports link to only those teams that use operations.

To access reports of all on-call teams on the Jira site, you’ll need Jira admin rights.

To view these reports, go to Jira Settings → Products, and select Reports (under Operations).

The types of reports for all on-call teams:

Category	Reports
Alerts	Alert statistics for the month (previously Quick Insight into This Month) Alert MTTA/R analytics Alert analytics
Notifications	Notification analytics (includes Notification analytics by user)
On-call	Total on-call times per user
Incoming call	Incoming call routing
Productivity	User productivity analytics

While you have access to view reports of all on-call teams on the Jira site, you can switch to view reports of an individual on-call team through the drop-down list on the top right side of the page. How to view reports of all on-call teams

Reports of your on-call team

These reports give analytics of an individual on-call team’s operations activity, such as alerts, on-call, and productivity.

To view these reports, go to the team whose reports you want to view → go to the team Operations page, then select Reports from the sidebar. To access reports of an on-call team, you must have team admin rights.

The different categories of reports for an individual on-call team are:

Category	Reports
Alerts	Alert MTTA/R analytics Alert analytics
On-call	On-call time analytics Total on-call times per user
Productivity	Team productivity analytics User productivity analytics

While viewing reports for an individual team, if you have Jira admin rights, you’ll get a shortcut to view reports of all on-call teams. Turn on the Switch to reports for all on-call teams option to view them.

This option allows you to easily switch between reports of an individual on-call team and all on-call teams.