Integrate with CloudWisdom

What does the integration offer?

Compass has a specific API integration with CloudWisdom. CloudWisdom sends alert notification messages to Compass API with detailed information. Compass acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules using email, text messages (SMS), phone calls, and iPhone and Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When an alert is created in CloudWisdom, an alert is also created in Compass automatically through the integration.
When a CloudWisdom alert has images attached to it, those images are also attached to the Compass alert.

Set up the integration

CloudWisdom is an API-based integration. Setting it up involves the following steps:

Add a CloudWisdom integration in Compass
Configure the integration in CloudWisdom

Add a CloudWisdom integration

In this release, only incoming integrations are fully supported in the Standard plan, at a team level. To use outgoing integrations or the outgoing part of bidirectional integrations, upgrade to a higher subscription plan. There may be restrictions on how you can create and apply integration rules as well.

You can add this integration only from your team’s operations page. Adding an integration from your team’s operations page makes your team the owner of the integration. This means Compass only assigns the alerts received through this integration to your team.

To add a CloudWisdom integration in Compass, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “CloudWisdom”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in CloudWisdom later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in CloudWisdom

To configure the integration of CloudWisdom(Netuitive) with Compass, complete the following steps:

In CloudWisdom, go to the Notifications page and open the Opsgenie tab.
Select Add Opsgenie.
Enter values for the following fields:
- Name: Names the Notification.
- Enabled: Indicates notification is active.
- API Key: Copied from Compass
- API URL: Copied from Compass(if your account is in the EU instance)
- Description: Notification description.
- Teams: Comma-separated list of Compass teams that should receive this notification.
- Recipients: Comma-separated list of Compass agents that should receive this notification.
- Tags: Any tags used to categorise your notifications.
Select Save.
Enable Compass notifications from your policy configuration.
Navigate to Monitoring > Alerts.
Select + New Policy (or edit an existing one). A modal appears.
Set the policy’s scope and conditions.
Navigate to Notifications > Add Notification.
For Notification Type, select ”OpsGenie”.
Complete the policy configuration.
Save the changes.

Sample payload sent from CloudWisdom

JSON

{
  "apiKey": "CUSTOMER_GENERATED_OPS_GENIE_API_KEY",
  "message": "CRITICAL, 'EC2 Utilization at 100%' fired for 'mon01-usw2a'",
  "alias": "d7be1059-ac53-4f36-8e4d-3678741ed131",
  "teams": [
    "team01",
    "team02"
  ],
  "recipients": [
    "recipient01",
    "recipient02",
    "test@netuitive.com"
  ],
  "description": "a user defined description",
  "tags": [
    "tag01",
    "tag02",
    "tag03"
  ],
  "event": {
    "type": "EXTERNAL_INFO",
    "category": "CRITICAL",
    "elementFqn": "us-west-2:i-81d9718a",
    "elementName": "mon01-usw2a",
    "elementType": "EC2",
    "elementTags": {
      "tag02": "tag02Value",
      "tag01": "tag01Value"
    },
    "elementLocation": "location",
    "timestamp": "2015-03-26T18:05:10Z",
    "policy": {
      "name": "EC2 Utilization at 100%",
      "scope": {
        "elementName": "",
        "elementTags": {
          "tag01": "value01",
          "tag02": "value02"
        }
      },
      "conditions": [
        {
          "analytic": "actual",
          "metric": "Utilization",
          "operator": ">",
          "level": 99
        },
        {
          "analytic" : "analytics",
          "metric" : "metric",
          "operator" : "op",
          "level" : 9000
        }
      ]
    }
  },
  "eventLink": "https://uat.netuitive.com#/metrics?timeRangeDuration=14400&endTime=2017-06-19T21:09:05.230Z&event_id=6d840ad7-8ccb-4408-9f58-3caa5a56c5cd",
  "policyLink": "https://uat.netuitive.com#/policies/970f2e8e-1813-49f7-97df-7db8c6e1636d",
  "externalEvent": {
    "source": "ing.custom.event.source",
    "title": "ing.custom.event.title",
    "tags": [
      {
        "name": "ing-custom-event-tag",
        "value": "ing-custom-event-tag-value"
      }
    ],
    "data": {
      "level": "INFO",
      "message": "warning event on ing.custom.server"
    }
  },
  "images": [{
    "elementFqn": "rss-home",
    "metricFqn": "netuitive.linux.network.eth0.packets",
    "url": "https://s3.amazonaws.com/com-netuitive-uat-use1-images/6ca80d50-b141-4336-a88a-b4cc8fe18220/2017/06/19/21-09-04-image-e5f713c8-4a36-4168-adb2-f11c3919b485.png"
  }]
}
}