Create an on-call schedule
- Elizabeth Riezinger (Unlicensed)
- Aditya Mani
- Shailly Kumar
An on-call schedule in Compass organizes response duties through customizable rotations. This ensures team members can respond to alerts, optimizing team efficiency and ensuring service reliability.
When you first launch your operations, Compass automatically provides you with your first schedule. This default schedule is a continuous weekly rotation between team members, starting from Monday to Sunday. Team admins can later edit this rotation, add new rotations, or create new schedules.
To create a new schedule:
From your top navigation, go to Teams.
Select your team and then select Operations from the sidebar.
Select the Create schedule ( + ) icon next to Schedules in the On-call tab.
Give a name to your schedule and select the time zone in which you want to base your schedule.
Select Create.
To add a new rotation, select Add rotation.
Specify a rotation name and then add participants. You can add people, teams, and escalation policies as participants. Each participant will form a shift in your rotation.
Select the duration of the shifts. Compass will rotate your shifts within the given durations.
Select Shift frequency. This will rotate each participant with the given frequency.
Select a Start time for your rotation. If you don’t set an end time, shifts will rotate continuously with the given parameters. If you want to end this rotation at a specific time, select Define end time.
Review your rotation in the schedule preview and select Add rotation. Add as many rotations as you need.
You can create schedules at the site level if you are a Compass Product admin or assigned the role of an Operations global admin. To create such a global on-call schedule, complete the following steps:
Go to the Operations tab and select General configuration from the sidebar.
Select the On-call schedules tab. You can view the schedules already set up if they are available.
Select Create schedule.
Give your schedule a name, select the teams if needed, and then select the time zone you want to base it on.
Select Create.