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Integrate with Dynatrace Webhook (v2)

Integrate with Dynatrace Webhook (v2)

Owned by Shivi Sivasubramanian
Last updated: Aug 05, 2024 by Meghali Deb Roy (Deactivated)
2 min read

What does the integration offer?

Use the Dynatrace integration to send alerts to Compass API with detailed information. Compass acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules, notifies via email, text messages (SMS), phone calls and iOS and Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

  • When an alert is created on Dynatrace, an alert is created in Compass. When the alert is resolved on Dynatrace, the alert is automatically closed in Compass through the integration.

  • Use available placeholders of Dynatrace alerts to configure the alert details in Compass.

Set up the integration

Dynatrace is an API-based integration. Setting it up involves the following steps:

  • Add a Dynatrace integration in Compass

  • Configure the integration in Dynatrace

Add a Dynatrace integration

In this release, only incoming integrations are fully supported in the Standard plan, at a team level. To use outgoing integrations or the outgoing part of bidirectional integrations, upgrade to a higher subscription plan. There may be restrictions on how you can create and apply integration rules as well.

You can add this integration only from your team’s operations page. Adding an integration from your team’s operations page makes your team the owner of the integration. This means Compass only assigns the alerts received through this integration to your team.

To add a Dynatrace integration in Compass, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “Dynatrace”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the API URL.
    You will use this URL while configuring the integration in Dynatrace later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Dynatrace

To configure the integration in Dynatrace, complete the following steps:

  1. On the Dynatrace project page, go to Manage > Settings > Integration > Problem Notifications.

  2. Select Add notification.

  3. Paste the integration URL copied from Compass into Webhook Url.

  4. Populate other fields and send a test notification.

  5. Select Save.