Integrate with RingCentral (Email)

What does the integration offer?

Compass has an email integration with RingCentral. Use the integration to send RingCentral alerts to Compass, with detailed information. Compass acts as a dispatcher for RingCentral alerts, determines the right people to notify based on on-call schedules, notifies via email, text messages (SMS), phone calls, and iOS and Android push notifications, and escalates alerts until the alert is acknowledged or closed. This document describes how to configure the integration.

How does the integration work?

When a notification condition such as missed calls, voicemail messages, received faxes, fax transmission result, received text messages happens in RingCentral, an alert is created in Compass automatically through the integration.

Set up the integration

RingCentral is an email integration. Setting it up involves the following steps:

Add a RingCentral integration in Compass
Configure the integration in RingCentral

Add a RingCentral integration

In this release, only incoming integrations are fully supported in the Standard plan, at a team level. To use outgoing integrations or the outgoing part of bidirectional integrations, upgrade to a higher subscription plan. There may be restrictions on how you can create and apply integration rules as well.

You can add this integration only from your team’s operations page. Adding an integration from your team’s operations page makes your team the owner of the integration. This means Compass only assigns the alerts received through this integration to your team.

To add a RingCentral integration in Compass, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “RingCentral”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the email address.
You will use this email address while configuring the integration in RingCentral later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in RingCentral

To configure the integration of RingCentral with Compass, complete the following steps:

In RingCentral, go to Settings > Messages & Notifications.
Select Notifications.
Select the notifications you want to receive.
Paste the email address copied previously into Email in the Send notifications to tab.
Select Save.