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Integrate with Uptrends

Integrate with Uptrends

Owned by Shivi Sivasubramanian
Last updated: Aug 06, 2024 by Meghali Deb Roy (Deactivated)
2 min read

What does the integration offer?

Compass has an email integration with Uptrends. Use the integration to send Uptrends alerts to Compass's API with detailed information. Compass acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules, notifies via email, text messages (SMS), phone calls, and iOS and Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When an alert is created in Uptrends, an alert is also created in Compass automatically through the integration.

Set up the integration

Uptrends is an email integration. Setting it up involves the following steps:

  • Add an Uptrends integration in Compass

  • Configure the integration in Uptrends

Add an Uptrends integration

In this release, only incoming integrations are fully supported in the Standard plan, at a team level. To use outgoing integrations or the outgoing part of bidirectional integrations, upgrade to a higher subscription plan. There may be restrictions on how you can create and apply integration rules as well.

You can add this integration only from your team’s operations page. Adding an integration from your team’s operations page makes your team the owner of the integration. This means Compass only assigns the alerts received through this integration to your team.

To add an Uptrends integration in Compass, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “Uptrends”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the email address.
    You will use this email address while configuring the integration in Uptrends later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Uptrends

To configure the integration of Uptrends with Compass, complete the following steps:

  1. In the Uptrends portal, select Alerts > + Add alert definition.

  2. Select Escalation level and configure the escalation rules.

  3. Paste the email address copied previously into Send to additional e-mail addresses.

  4. Select Save.