Integrate with WhatsUp Gold

What does the integration offer?

Use Compass's WhatsUp Gold integration to sends WhatsUp Gold alerts to Compass API with detailed information. Compass acts as a dispatcher for WhatsUp Gold alerts, determines the right people to notify based on on-call schedules, notifies via email, text messages (SMS), phone calls, and iOS and Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When WhatsUp Gold triggers an alert, an alert is created in Compass automatically through the integration.
When WhatsUp Gold closes the alert, the related alert in Compass is closed automatically through the integration.

Set up the integration

WhatsUp Gold is an API-based integration. Setting it up involves the following steps:

Add a WhatsUp Gold integration in Compass
Configure the integration in WhatsUp Gold

Add a WhatsUp Gold integration

In this release, only incoming integrations are fully supported in the Standard plan, at a team level. To use outgoing integrations or the outgoing part of bidirectional integrations, upgrade to a higher subscription plan. There may be restrictions on how you can create and apply integration rules as well.

You can add this integration only from your team’s operations page. Adding an integration from your team’s operations page makes your team the owner of the integration. This means Compass only assigns the alerts received through this integration to your team.

To add a WhatsUp Gold integration in Compass, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “WhatsUp Gold”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in WhatsUp Gold later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in WhatsUp Gold

To configure the integration in WhatsUp Gold, complete the following steps:

Go to Settings > Actions & Alerts > Actions and Policies.
Select + and then Opsgenie Alert and Management to add an action.
Paste d4c344c0-efac-440a-9ec9-ab21baec78f3 to API Key.
Select OK.
Set the action to a policy to start using it.

Operations