Integrate with Microsoft Azure Service Health

Azure Service Health alerts you and your teams via targeted and flexible notifications. Compass is an alert and notification management solution highly complementary to Azure Service Health's alerting mechanism.

What does the integration offer?

Use the Azure Service Health integration to forward Azure Service Health alerts to Compass. Compass determines the right people to notify based on on-call schedules, notifies via email, text messages (SMS), phone calls, and iOS and Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When a Service Health alert is created in Azure, an alert is automatically created in Compass.

Set up the integration

Azure Service Health is an API-based integration. Setting it up involves the following steps:

Add an Azure Service Health integration in Compass
Configure the integration in Azure Service Health

Add an Azure Service Health integration

In this release, only incoming integrations are fully supported in the Standard plan, at a team level. To use outgoing integrations or the outgoing part of bidirectional integrations, upgrade to a higher subscription plan. There may be restrictions on how you can create and apply integration rules as well.

You can add this integration only from your team’s operations page. Adding an integration from your team’s operations page makes your team the owner of the integration. This means Compass only assigns the alerts received through this integration to your team.

To add an Azure Service Health integration in Compass, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Azure Service Health”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL generated for your account.
You will use this URL while configuring the integration in Azure later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Azure Service Health

To configure the integration in Azure Service Health, complete the following steps:

In the Azure Portal, select Browse.
Select Service Health.
In the Alerts section, select Health Alerts.
Select the Add service health alert button.
Add conditions for filtering the alerts.
Go to the Actions tab.
Select Create Action Group to create an action group.
While adding actions, select Webhook for the action type.
Paste the URL you copied while adding the integration in Compass into URI.
Enable the common alert schema if required.
Save the changes for the new action group.
Save the changes for the alert.

Sample payload sent from Azure Service Health

(in JSON format)

{
  "schemaId": "Microsoft.Insights/activityLogs",
  "data": {
    "status": "Activated",
    "context": {
      "activityLog": {
        "channels": "Admin",
        "correlationId": "bbac944f-ddc0-4b4c-aa85-cc7dc5d5c1a6",
        "description": "Active: Virtual Machines - Australia East",
        "eventSource": "ServiceHealth",
        "eventTimestamp": "2017-10-18T23:49:25.3736084+00:00",
        "eventDataId": "6fa98c0f-334a-b066-1934-1a4b3d929856",
        "level": "Informational",
        "operationName": "Microsoft.ServiceHealth/incident/action",
        "operationId": "bbac944f-ddc0-4b4c-aa85-cc7dc5d5c1a6",
        "properties": {
          "title": "Virtual Machines - Australia East",
          "service": "Virtual Machines",
          "region": "Australia East",
          "communication": "Starting at 02:48 UTC on 18 Oct 2017 you have been identified as a customer using Virtual Machines in Australia East who may receive errors starting Dv2 Promo and DSv2 Promo Virtual Machines which are in a stopped &quot;deallocated&quot; or suspended state. Customers can still provision Dv1 and Dv2 series Virtual Machines or try deploying Virtual Machines in other regions, as a possible workaround. Engineers have identified a possible fix for the underlying cause, and are exploring implementation options. The next update will be provided as events warrant.",
          "incidentType": "Incident",
          "trackingId": "0NIH-U2O",
          "impactStartTime": "2017-10-18T02:48:00.0000000Z",
          "impactedServices": "[{\"ImpactedRegions\":[{\"RegionName\":\"Australia East\"}],\"ServiceName\":\"Virtual Machines\"}]",
          "defaultLanguageTitle": "Virtual Machines - Australia East",
          "defaultLanguageContent": "Starting at 02:48 UTC on 18 Oct 2017 you have been identified as a customer using Virtual Machines in Australia East who may receive errors starting Dv2 Promo and DSv2 Promo Virtual Machines which are in a stopped &quot;deallocated&quot; or suspended state. Customers can still provision Dv1 and Dv2 series Virtual Machines or try deploying Virtual Machines in other regions, as a possible workaround. Engineers have identified a possible fix for the underlying cause, and are exploring implementation options. The next update will be provided as events warrant.",
          "stage": "Active",
          "communicationId": "636439673646212912",
          "version": "0.1.1"
        },
        "status": "Active",
        "subscriptionId": "4970d23e-ed41-4670-9c19-02a1d2808ff9",
        "submissionTimestamp": "2017-10-18T23:49:28.7864349+00:00"
      }
    },
    "properties": {}
  }
}

Operations